Albuquerque Real Estate Web Site Design
Frequently Asked Questions
QUESTIONS
Address book
  1. Can I add a picture to my listings?
  2. Can I be notified of birthdays?
  3. Can I download my address book information?
  4. Can I email people in my address book directly?
  5. Can I enter website addresses for my associates
  6. Can I list more that one email address per prospect?
  7. Can I list more that one phone number?
  8. Can I search my address book?
CPanel
  1. Addon Domains Vs Parked Domains
  2. Can I change registrars after registering a domain name?
  3. Can I create email accounts, databases, ftp accounts and subdomains on addon domains?
  4. How do I upload files through FTP?
  5. How long does a registration last? Can it be renewed?
  6. I lost my control panel logins or passwords. How to get those logins ?
  7. I own a new domain, but when I type it into my browser, nothing comes up.
  8. What are your DNS servers?
  9. What does it mean to "register" a domain name?
  10. What is a domain name?
  11. What is ASCII and Binary?
  12. What is default or home page filename ?
  13. What is DNS propagation?
  14. What is FTP?
  15. What is involved in registering a domain name ?
  16. When I try to access my site it says:
  17. Will my name and contact information be publicly available?
Email
  1. Can I add additional email addresses to my account?
  2. Do you scan email for viruses?
  3. How can I enable webmail for an account?
  4. How Many Emails can I send out from my account ?
  5. Is there any way to have my users change their email password themselves ?
  6. Problems with email accounts. Please read this troubleshooting guide?
  7. Someone is sending spam or viruses that appears to come
  8. What e-mail software is the best for retrieving mail from my e-mail accounts?
  9. What is the correct way to setup my e-mail client to retreive e-mail from my accounts?
  10. What is the default e-mail address for?
  11. Where can I setup new e-mail accounts?
  12. Why i am getting spam emails ?
FTP (file transfer protocol)
  1. How do I upload files to you?
  2. Where do I upload files too?
MLS access
  1. What is MLS IDX?
  2. Where do I subscribe to receive this service?
Openhouse Showcase
  1. What is Openhouse Showcase?
WebCalendar
  1. We are currently compiling FAQ's for this category!
ANSWERS
Address book
  1. Can I add a picture to my listings?
    You may upload one image for each listing in your address book. You will be prompted when you add a new listing or you may add an image through the edit function.
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  2. Can I be notified of birthdays?
    By default, this is set to yes. The address book system will notify you 21 days before the birthday.
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  3. Can I download my address book information?
    The address book information can be downloaded to your Eudora mail program to in CSV format for Excel.
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  4. Can I email people in my address book directly?
    Yes, click on the mailing tab and place a checkmark in the box that you want to send emails to.
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  5. Can I enter website addresses for my associates
    Yes. There is an area for you to add several websites for addresses that you want to remember for each associate or friend
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  6. Can I list more that one email address per prospect?
    Yes you can. There is a listbox for email addresses. Add 1 address per line.
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  7. Can I list more that one phone number?
    You can add as many phone numbers as you like in the listbox. Enter one phone number per line only.
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  8. Can I search my address book?
    Yes, a search box is located at the top of the main listings page.
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CPanel
  1. Addon Domains Vs Parked Domains
    Addon domains are simply parked on top of subdomains.

    http://www.addondomain.com >>> http://addondomain.maindomain.com

    Parked domains are parked on top of

    domains.http://www.parkeddomain.com >>> http://www.maindomain.com
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  2. Can I change registrars after registering a domain name?
    Yes, you may change the registrar sponsoring your domain name at any time more than sixty days after initial registration. For details on the transfer process, contact the registrar you would like to assume sponsorship of the registration.

    Domains registered through Schnaz.com are with Tucows/OpenSRS. If you would like to change to another registrar, please inform us and we will act on the transfer.
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  3. Can I create email accounts, databases, ftp accounts and subdomains on addon domains?
    No. You can't create separate databases, ftp accounts and subdomains on addon domains because "addon domain" is simply a pointer to sub directory of main website "public_html" folder.

    However email accounts can be created on addon domains. You can still use FTP, databases from the main account for your addon domains.
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  4. How do I upload files through FTP?
    Your FTP server can be accessed at: ftp.yourdomain.com
    username (user@yourdomain.com)
    password

    You will need an FTP program for this. We recommend WSFTP and can be found at:

    http://ipswitch.com

    After you login to your FTP account make sure that you upload your html, images and scripts etc in your public_html or www directory.
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  5. How long does a registration last? Can it be renewed?
    We offer intial and renewal registrations in one-year increments, with a total registration period limit of ten years.
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  6. I lost my control panel logins or passwords. How to get those logins ?
    If you have lost your CPanel login information, please contact us at

    http://schnaz.com/support.html

    and request them via email.
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  7. I own a new domain, but when I type it into my browser, nothing comes up.
    A domain name is not a website. It's simply an address someone uses to find a website.

    After that we will send you welcome email with Domain Name Server Info (DNS Info) which you need update on your domain manager. Within 24-48 hours after you enter the DNS info, your new Website will be accessible to anyone in the world to see, including you!
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  8. What are your DNS servers?
    You must have 2 DNS servers listed for your domain in the domain registry for your domain to resolve to where it is viewed. Our Nameservers are:

    NS143.edns1.com
    67.15.58.30

    and

    NS144.edns1.com
    67.15.58.209
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  9. What does it mean to "register" a domain name?
    The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
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  10. What is a domain name?
    A domain name is the essence of your company's or personal online identity. It is the address your customers use to find information about your products and services on the web.

    Domain names allow Internet users to type in a name, such as schnaz.com, to identify a numeric Internet Protocol (IP) address such as 67.15.58.30. The purpose of domain names is to allow users connected to the Internet the ability to find web sites without having to memorize the long, numerical (IP) addresses that actually locate the computers or servers on the Internet.
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  11. What is ASCII and Binary?
    ASCII and Binary are modes by which you are going to transfer your files into your web server. Text files and other common files like your html pages, CGI Scripts, PHP scripts, Javascripts, css files, should be uploaded in ASCII Mode. Images like your GIF's and JPEG's are uploaded in Binary Mode.
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  12. What is default or home page filename ?
    Your default filename is index.html or index.htm page. So you can reach your site instead of typing the whole www.yourname.com/index.html, you can just type www.yourname.com on your browser.

    However, if you developed sites using PHP or Perl you can use index.php or index.php3, index.cgi are also supported.

    Please make sure you DO NOT upload your hompage, index.html or index.htm in uppercase for example like Index.html or Index.htm or INDEX.HTML. Please make sure your homepage index file is in lowecase.
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  13. What is DNS propagation?
    DNS propagation is the process by which the computers on the Internet update their records to reflect new Domain Names and site names. Once your Domain Name has been propagated throughout the Internet, your Domain Name can be accessed. The process can take from 24-72 hours.

    The Domain Name System is a global network of servers that translate host names into IP addresses. Most DNS servers are UNIX machines running BIND (Berkely Internet Name Domain) software; other platforms and software are available. The software is composed of two elements: the name server and a resolver. The name server responds to browser requests by supplying name-to-address conversions. This information is cached (saved for a predefined period of time). When/if it doesn’t know the answer, the resolver will ask another name server for the information. It continues to look up the ‘tree’ of name servers until it finds a name server that knows the answer. Occasionally browsers can timeout waiting for this process even when the propagation has taken place.
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  14. What is FTP?
    FTP (File Transfer Protocol ) is a client-server protocol, which allows a user on one computer to transfer files to and from another computer over a TCP/IP network.

    In other words - FTP is a simple and convenient way to get files uploaded and downloaded to and from your website.

    You need FTP Client a small peice of software for uploading and downloading files from remote computer.
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  15. What is involved in registering a domain name ?
    To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. The registrar will then keep records of the contact information and submit the technical information to a central directory known as the "registry."

    This registry provides other computers on the Internet the information necessary to send you e-mail or to find your web site. You will also be required to enter a registration contract with the registrar, which sets forth the terms under which your registration is accepted and will be maintained.
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  16. When I try to access my site it says:
    This is caused by many reasons. Most of the common reasons are listed below, it has to be due to one or more of the following:

    1: Error is caused by not having a home page file inside of your www or public_html directory. Once you upload your homepage file into this directory, the error message will go away and your new home page will load. Our servers recognize a number of file names as home pages: the most common ones are index.html and index.htm.

    2. The permissions of your public_html directory are not correct. The right permissions are Unix 755.

    3. You may have uploaded your hompage, index.html or index.htm in uppercase for example like Index.html. Please make sure your homepage index file is in lowecase.
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  17. Will my name and contact information be publicly available?
    Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws.

    The registrar will make this information available to the public on a "Whois" site.
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Email
  1. Can I add additional email addresses to my account?
    Yes. By default the limit is at 3 email addresses per account, but you may request additional addresses by contacting us at http://schnaz.com/support.html for no additional charge.
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  2. Do you scan email for viruses?
    Yes, all our hosting plans include incoming email virus scanning. Our virus fingerprint database is updated once per day.

    Since we do not guarantee that our software will catch every possible virus or worm that might be sent to you, you should take your own precautions and run your own virus detection software on your own computer as well. You can obtain such software from:

    http://www.norton.com
    http://www.nai.com
    http://www.mcafee.com
    http://antivirus.about.com

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  3. How can I enable webmail for an account?
    All e-mail accounts created from the "Add/Remove accounts" section of your Mail Menu have webmail access - there is nothing you need to do to enable it.
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  4. How Many Emails can I send out from my account ?
    Schnaz has a zero tolerance policy for the use of its network for the spamming or commercial advertisements, which violate the rules and regulations.

    In order to prevent our servers from black listing as spam sources or used by spammers we are implementing following limits to Email accounts and mailing lists on each domain.

    Please understand that these settings helps us to serve you better with stable resources and gives power to fight against spam. You will also notice reduction in spam emails for your domains.

    A) The maximum each domain can send emails out per day : 800

    B) The number of times email users are allowed to check their mail using POP3 per hour: 30

    It means you connect to server every 2 min and download emails. We suggest you to setup your pop client download settings for every 3-5 min instead of 1-2 min.

    If you exceed above limits, you will get bounced messages with "undeliverable" messages.

    Why ehostpros sets limits on emails ?

    Well, all your domains hosted on shared hosting platform which means your server used for hosting multiple domains and other customers share same resources like your domain.

    So in order to create stable plaform for all customers and to fight against spamming we set these limits
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  5. Is there any way to have my users change their email password themselves ?
    Yes, your users can change thier email password from webmail. They should login to webmail at

    http://www.yourdomain.com/webmail.

    After login to webmail they can change password.
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  6. Problems with email accounts. Please read this troubleshooting guide?
    Most of the email problems are related to improper configuration of email accounts either in Email clients or in Cpanel.

    If you have any problem with sending/receiving emails please check following things before sending helpdesk ticket.

    1) To send/receive emails Your domain should be propagated to our servers.

    2) Check if your are using correct user name and password.

    3) Make sure that Email account has enough disk space to send/receive emails

    4) Check if domain on which you are having email issues didn't exceeded allocated Disk Quota

    5) Check if you are having correct email configuration or not.

    Below are the common settings for sending/receiving mail through outlook.

    Display Name: Your Name
    Email Address: user@yourdomain.com
    Incoming Mail Server Type: POP3
    Incoming Mail Server: mail.yourdomain.com
    Outgoing Mail Server: mail.yourdomain.com
    Account Name: user@yourdomain.com
    ( Do not use full email address for default email or catch-all account)
    Password: E-mail account's password

    6) Make sure that you have enabled "My Server Requires Authentication" checkbox in Email properties >> Server options. You can't send emails if it's Disabled.

    7) If you are getting SMTP server not responding errors while sending emails:

    Many ISP's blocking SMTP server port 25 due to spamming issues.

    In these instances, when you try to send mail via your hosting account SMTP server (mail.yourdomain.com) you will get timeout or No response Error.

    We suggest you to call your ISP and try with your ISP SMTP server instead of your mail.yourdomain.com

    8) Check if you can login to webmail ( http://www.yourdomain.com/webmail ) and send/receive emails.

    If you have checked all above simple steps and still not able to solve problem please send helpdesk ticket at http://schnaz.com/support.html with your domain logins and email account you are having problems.

    We appreciate for checking above simple steps before sending helpdesk ticket.
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  7. Someone is sending spam or viruses that appears to come
    This type of abuse happens frequently to many domain name owners, since spammers rarely use their own domain names in SPAM and viruses select addresses randomly from other people's address books.

    Sometimes spammers just make up return addresses to put in their spam and it is a coincidence that this time they chose one that happens to belong to you. Sending an email that appears to have come FROM someone who did not send it is known as "forging email".

    Anyone with Outlook or any other email program can forge whatever address they want in the FROM field of an email, regardless of whether they own the domain name in the address, regardless of whether they have permission to use it, and regardless of whether the domain name even exists or is valid. There is nothing that the rightful owner of a domain name can do to stop people from sending out email with an address in the FROM field using someone else's domain name.

    The most annoying part of having someone forge your email address in the in FROM field of their outgoing SPAM is that "nondelivery" and other "bounce notifications" will be returned to you because the undeliverable messages appear to come FROM your address.

    There also is nothing that a webhost can do to stop or prevent spammers or virus mails from wrongfully claiming that your email address came FROM or was the sender of a piece of spam or email virus.

    The most you can probably do about this is to just delete virus mails and the bounce messages that may be coming to you as the purported sender.

    We also suggest you do not use catch-all email which usually attracks more spam and undelivered emails.
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  8. What e-mail software is the best for retrieving mail from my e-mail accounts?
    You will need an e-mail client that supports POP3 e-mail. The most widely used programs are Microsoft Outlook or Outlook Express, and Netscape Mail. You can use either, depending on what browser you are using, or you can choose from the hundreds of other programs also available.
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  9. What is the correct way to setup my e-mail client to retreive e-mail from my accounts?
    Microsoft Outlook / Outlook Express:

    Display Name: Your Name
    Email Address: something@yourdomain.com
    Incoming Mail Server Type: POP3
    Incoming Mail Server: mail.yourdomain.com
    Outgoing Mail Server: mail.yourisp.com (preferred) or mail.yourdomain.com
    Account Name: something@yourdomain.com
    Password: E-mail account's password

    Please also make sure that you have checked "My server requires authentication" under servers tab.

    Netscape Email:

    Your Name: Your Name
    Email Address: something@yourdomain.com
    Reply to address: something@yourdomain.com (you can leave this blank)
    Organization: Your Company / Organization Name
    Server Name: mail.yourdomain.com
    Server Type: POP3
    Username: something@yourdomain.com
    Outgoing Mail (SMTP) Server: mail.yourisp.com (preferred) or mail.yourdomain.com
    Outgoing mail server username: Your ISP Username or Your Control Panel Username
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  10. What is the default e-mail address for?
    This e-mail address, with the username the same as your hosting account, is also known as the "catch-all" e-mail address. In other words, if you have no e-mail accounts setup, this will catch every e-mail sent to anything@yourdomain.com for your retrieval. This will still work even when other accounts are created, which is especially useful if people incorrectly spell the first half of the e-mail address wrong, since you will still get that sometimes-important e-mail. This is the one e-mail account that is setup with your e-mail software with the username only (all other accounts use username@domain.com as the username in their mail software.) This is also the only webmail account that you have "instant" access to within your control panel without having to login first.
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  11. Where can I setup new e-mail accounts?
    New e-mail accounts can be setup in your control panel by clicking on "Mail" Menu --> "Add/Remove accounts"
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  12. Why i am getting spam emails ?
    Receiving spam is common now a days, no matter how private or secure your email address can be it is still defenseless against spam. Ideally, spammers have used many tactics and loopholes to retrieve millions and millions of email addresses.

    There are several approaches spammers can take to capture email address, for instance, Email Extractors: These software tools are very skilled at scouring the internet for email addresses. Websites, Forums, Alumni sites, news posts, etc. These robots can locate thousands of email addresses on sites per an hour. And spammers run them day and night.

    Domain registration records are also a common source used by spammers. Sometimes they sends lot of spam using your email address in from field.

    So we can't control spammers fully at this time due to lack of standards in anti-spamming.
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FTP (file transfer protocol)
  1. How do I upload files to you?
    To upload your files for creating your website, please visit:

    http://schnaz.com/ftp/index.php

    To access the upload center, enter the password that was emailed to you in your webhosting welcome email and click log on.

    If you forgot your client ftp login password, please visit

    http://schnaz.com/support.html and request your password.
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  2. Where do I upload files too?
    After logging in to the Upload Center, create a new directory with your username.

    Then double-click on the directory to move inside it.

    Then, click on Upload File and browse for the files you wish to upload.

    You may upload single files, zip files or directories of files to our server.
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MLS access
  1. What is MLS IDX?
    Simply, it is the Multiple Listing Service Information Data Exchange. It is a subscription service that enables realtors to have up-to-date real estate property listings on their personal website. These services usually require a setup fee and monthly charge.
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  2. Where do I subscribe to receive this service?
    You may get this service from either http://idxpro.com or http://getoffutt.com
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Openhouse Showcase
  1. What is Openhouse Showcase?
    This feature is a weekly billboard that is placed on your website telling your prospects where you are going to be located.

    Simply fill out the open house form and within 24 hours, it will be displayed on your website.

    It includes property specs, contact information and a printable map allowing people to find your openhouse.

    The link for this area can be found in the Schnaz.com Welcome email that was sent to you upon signing up.

    If you lost this information, please visit:

    http://schnaz.com/support.html

    and we will email you the information
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WebCalendar
  1. We are currently compiling FAQ's for this category!

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